LensCrafters

You ever get that feeling that the sales agent just does not want to help you almost like you're bothering them or getting in their way. That's honestly and unfortunately the experience that we had here. I don't remember the ladies name but we walked in the storm and were never greeted by anybody. Not even that hello or anything really. We perused the glasses section for my mother-in-law to get her a new pair. Nobody checked to see if we had any questions or anything. All the other sales agents were busy except for one lady which I know saw us and just didn't say anything and didn't walk up. She just stayed at the sales register. Doing whatever to be honest and even to the point where once we selected the glasses we want, we sat at one of the desks to wait for somebody to come greet us. Nobody walked up for at least 10 or 15 minutes until the one sales Lady eventually felt like. Oh well. I have to and walked up to assist us but she had a very combative nature and really took us out of the process and made us not feel welcome to the point that even though we were honestly ready to buy, she did not deserve the sale so we decided to not make the purchase and we brought this to the manager/supervisor. I believe his name was Chris and he apologized and said he was willing to take over the sale but at that point the experience was so tainted we just did not want to buy so we left because we're not going to beg somebody to take our sale. That's just not how that works. At this point I don't know if we would go to another LensCrafters just in general or buy from somewhere else. As of right now, I could not suggest coming to this location just because of that experience alone

I wanted to give a shout out about the great customer service I got at the Northridge store. Annie assisted me with my eyeglass selection helping me to find replacements for styles that I really liked and wanted to stick pretty close to. After that she helped me find my benefits which has actually change to another service provider. If I was made aware of that by my employer I didn't remember but Annie found my benefits. Then she went to work to optimize my benefits to minimize my cost for one pair of standard glasses and one pair of sunglasses. I couldn't be happier. Please make sure that Annie sees this and thank her again for her incredible customer service. John

I went into LensCrafters to inquire about changing some lenses in an old pair of glasses to my new prescription. I was dead set against progressive lenses due to an earlier experience I had with them before, the field of view in the progressive lenses was shaped like an hourglass and I couldn’t get used to them. Luckily Annie came out to help me and showed me that the new progressive lenses are not like the old ones and was able to give me a demonstration of the wider field of view. She took the time to explain to me my different options with my prescription, lenses and available discounts and never pressured me to make the sale. I got the impression that she wanted to make sure I was well informed before making a decision and I appreciate that in a salesperson.